Content What would a job description for his level look like? Interested in Managed Services for Your Organization? Get a Job as a Freelance Technical Support Engineer Support services Answer a few questions Expand & Learn Plus, there’s no guarantee that the service desks and help desks reported in this HDI survey align to our descriptions above. A help desk is considered to be focused on break-fix , whereas a service desk is there to assist with not only break-fix but also with service requests and requests for information (such as “how do I do X?”). Although there’s no reason why a help desk can’t also offer these additional capabilities… Read More
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